Delivery

International Customers  –  Please Note:-

We are very happy to ship worldwide so please use the 'contact us' link to let us know what gear you are interested in and we can obtain a shipping cost for you. You will not be able to complete through checkout on this website.

 

UK Customers    Any queries? please ring us on 01905 640003

Delivery Charges

Cost Method Service Goods Type   Areas
£3.00 Post 1st Class Single/Light items of postal size <500gs   All postcode areas.
£5.00 Post 1st Class Heavier/multiple items of postal size <1.5kg   All postcode areas.
£8.00 Courier Next Day Paddles and multiple items.   AB10-36, AB39, AL, B, BA, BB, BD, BH , BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DG, DH, DL, DN, DT, DY, E, EC, EH1-55, EH99, EN, EX, FK1-18, FY, G, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KA1-26, KA29-30, KT, KY, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PA1-19, PE, PH1-14, PL, PO1-22, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TQ, TR, TS, TW, UB, W, W1, WA, WC, WD, WF, WN, WR, WS, WV, YO
£16.00 Courier Next Day Paddles and multiple items.   AB37-38, AB41-56, FK19-21, IM, IV1-40, IV52-54, IV63, KW1-14, PA21-40, PH15-41, PH49-50
£20.00 Courier Next Day Paddles and multiple items.   BT
£20.00 Courier 2 Day Paddles and multiple items.   HS, IV41-51, IV55-56, KA27-28, KT15-17, PA20, PA41-78, PH42-44, ZE
£30+ Courier Next Day Paddles and multiple items.   Eire, Channel Islands, Isle of Man
Contact us for price     International

Delivery Details

We endeavour to send out goods as soon as orders are received and will always use the most suitable delivery service. Our policy is to charge delivery and packaging at cost and for most orders we use a next day courier. Items which can be sent in the post will be charged at a reduced rate in accordance with Royal Mail rates. Some items i.e paddles, Wedge Blocks etc will have to be sent out via a courier as they exceed the size restrictions of Royal Mail and Parcel Post. Courier charges stated on the website are for delivery addresses within the standard delivery rate area of our courier. Some areas such as Grampians, Highlands and all off-shore Islands will incur additional charges which we will notify you of prior to processing your order.

We use a next day delivery service for the majority of orders but when factors such as postal services, courier or supplier delays beyond our control thwart our best efforts we cannot be held responsible for those delays.

Returns Policy

If you are not happy with your purchase then contact us so that we can sort it out. We make every effort to ensure that you are satisfied with your purchase and that goods supplied are suitable for the purpose intended and are free from any defects. You are free to return unwanted goods that are unused providing you notify us within 7 days and return the goods within 30 days of delivery. Goods that have been used cannot be returned unless there is a warranty claim for the product. If you suspect you have a faulty product supplied by us please contact us by phone. We are happy to exchange goods for a different size providing you return the goods unused and can provide a copy of the original receipt. Please follow the return steps below. Your statutory rights are not affected.

If you need to return the goods to us please do so by sending the goods preferably with the original packaging and all labels and tags back to us by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non arrival of goods. Please enclose a letter detailing what is wrong, contact details and if possible a copy of the original receipt or invoice. This will allow us to gain all the relevant information on which to process the return as quickly as possible. The cost of posting or shipping the items back on warranty issues to us may be refunded to you at an agreed level equivalent to our normal stated delivery charges for that product. All other return costs remains the responsibility of the customer.

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